Shipping Policy

Orders placed will be processed within 1-3 business days upon receiving. After your order have been processed shipping usually take 3-7 days in The States and 5-7 days International. 
*Delivery times are not guaranteed 
*Please note shipping carriers will not ship Saturdays+Sundays 
USPS is experiencing major delays and unprecedented volume increases at this time. While we are shipping as normal, USPS is often delaying packages in transit. Almost all orders are delivering, we are just seeing USPS taking longer than normal and some packages are not scanning until the day they deliver. 

Shipping Details

FREE SHIPPING ON ORDERS OVER $150

For fastest and most reliable shipping choose our $12 UPS Ground option at checkout. USPS standard shipping is $5.

Orders cannot be canceled or changed after being placed.

P.O. Boxes cannot be shipped UPS.

If you order multiple times in one day please email us to combine your order and we can refund one of your shipping charges!

PLEASE double check your shipping address! Once we ship your order, you will be charged for us to ship it the second time if you entered the wrong address. If you do put the wrong address and it gets shipped back to us, we will email you upon receipt and you will purchase our $5 reshipment along with providing an updated address.

INTERNATIONAL SHIPPING is available and the rate will be calculated and added at checkout. We are not responsible for any taxes or duties you may owe. 

Orders are shipped out of Gresham,Oregon. Please do not email us about when your order will ship unless it has been over 5 business days as this only delays us processing orders.  

Shipping Policy

If your package is lost in transit please email us at vidablueatelier@gmail.com so we can file a claim for the package. Once the investigation is complete and your package cannot be located we will reship your items and if they are not available we will refund you for your order. USPS mail must be in transit for 15 days before we can file a claim for the missing package.

**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. 

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

USPS 1-800-275-8777

UPS 1-800-742-5877